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A Study on the Development of Urban Railway Service from User’s Perspective

A Study on the Development of Urban Railway Service from User’s Perspective

보고서 상세내용
Author Ho LEE, Juyeon LEE, Jinseon KWON, Juyoung KIM Date November 30, 2019
Publisher The Korea Transport Institute Page(s) 12 Page(s)
Keywords
Download 19-09 A Study on the Development of Urban Railway Service from User’s Perspective.pdf
1. Introduction

2. The Current State of Urban Railway Operations and the Concept of User Service
2.1 The Current State and Characteristics of Urban Railway Operations
2.2 The Concept of Urban Railway Service from the Perspective of the User and the Categorization of Relevant Services
2.3 Analysis and Implications of Global Cases of Urban Railway Services

3. Survey and Analysis of Urban Railway User Services
3.1 Literature Review on Methodology for the Analysis of Urban Railway User Services
3.2 Survey on the Satisfaction of Urban Railway Customers and Providers
3.3 Methods for the Analysis of Urban Railway Services from the Perspective of the User

4. Analysis of the Characteristics of Urban Railway Users
4.1 Analysis for the Current State of Urban Railway Services based on Survey Results
4.2 Diagnosis and Policy Implications of the Services from the Perspective of the User

5. Key Improvements for Urban Railway Services from the Perspective of the User
5.1 Improvement 1: Congestion in Urban Railways
5.2 Improvement 2: Facility for Mobility Disadvantaged Persons
5.3 Improvement 3: Fare Adequacy

6. Policy Suggestions to Improve Urban Railway Services
6.1 Updates upon the Legislations Associated with the Three Key Improvements to Urban Railway Services
6.2 Updates upon the Evaluation Scheme of Urban Railway Services

7. Conclusions and Policy Suggestions