Preface i
Acknowledgement ii
Executive Summary iii

Chapter 1. Introduction and Overview 1
1. Background and Purpose of Study 4
2. Scope of Work 5
Chapter 2. Concept Design of Smart Mobility and Relevant Services 7
1. Definition of Smart Mobility 9
2. Drawing of Smart Mobility Services 15
3. Classification of Smart Mobility Services by Key Goals and Service Levels 23
Chapter 3. Level Diagnosis of Smart Mobility 25
1. Definitional and Conceptual Analysis 27
2. Evaluation Methodology on Smart Mobility Service Level Diagnosis 30
3. Derivation of Smart Mobility Service Evaluation Methodology 54
Chapter 4. A Case Study in Hanoi 59
1. Selection of cities for case study and the analysis of project conditions 61
2. Diagnosis and evaluation of service infrastructure level 74
3. Selection of services and drawing of projects (plans) 77
chapter 5. Implication and Lessons 81
Implication and Lessons 83

References 85