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KOTI - Korea Transport institute
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Tips for using airports/airlines for people with transportation vulnerabilities
May 16 2024
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Tips for using airports/airlines for people with transportation vulnerabilities
Estimated population of transportation vulnerabilities in Korea
According to the ‘4th plan to improve mobility for transportation vulnerabilities, approximately 30% of the total population had transportation vulnerabilities in 2021.
Korea's total population is expected to decrease, but the population with transportation vulnerabilities is expected to continue to increase.
Transportation vulnerabilities: People who experience inconvenience in transportation, such as the disabled, the elderly, companions of infants and young children, children, pregnant women, etc.
As the number of air users increases due to the popularization of the aviation industry, the number of transportation vulnerabilities using air transportation is also increasing.
In Korea, the ‘Act to Improve Transportation Vulnerabilities’ was created to ensure that transportation vulnerabilities can be moved safely and conveniently. Through this, we are building a people-centered transportation system by expanding transportation and transportation facilities and improving the pedestrian environment.
Accordingly, each airport and airline is providing a variety of services to guarantee the right to travel for transportation vulnerabilities. Let’s find out what services are available. / Service center for transportation vulnerabilities
The movement of transportation vulnerabilities is supported by the airport operator from the airport entrance to the airline check-in counter, and boarding the plane is then supported by the airline.
# Airport
⊙ At the airport, electric car transfer service, wheelchair lift, wheelchair rental, and kiosk for transportation vulnerabilities are available.
Transportation convenience service for transportation vulnerabilities at major airports
In addition, convenience facilities and services provided within the airport include a service center for transportation vulnerabilities, preferential exits for the transportation vulnerable (security screening and departure screening), sign language interpretation for the hearing impaired, Braille guides, tactile guidance, and hearing aids.
There are differences in facilities and services provided at each domestic/international airport, and specific information and reservations must be confirmed and made through the airport website, app, Kakao channel, or landline phone consultation.
Consultation number
Incheon Airport: 1577-2600/*Gimpo, Jeju, etc. Airport: Inquire at 1661-2626 (ARS number 5)
# Airline
⊙ Airline staff provide assistance and support from the check-in counter - boarding the plane - to the arrival hall at the destination airport.
- When checking in, transportation vulnerabilities allow priority seat assignment and priority boarding on the plane
- depending on the selection of transportation vulnerabilities, you can move to the boarding gate or inside the plane
- most airlines allow wheelchair rental for free(in the case of electric wheelchairs, prior approval from the airline is required) (need to check with airline)
→ Related services may vary depending on airport operations and circumstances. Confirmation is required as it is available for a fee or free of charge depending on the airline's operating policy
→ Allocation may be difficult if reservations are made in advance due to other transportation vulnerabilities
# Things to note
⊙ Relevant supporting documents are required to use the service, and companions can also use the service.
-Supporting documents: Elderly and infants (passport), disabled people (welfare card), pregnant women (maternity notebook), etc.
- If unaccompanied, request assistance from airport and airline staff and provide information in advance
⊙When reserving airline tickets, it is important to notify in advance of transportation vulnerabilities. For more information, contact the purchaser, airport operator, or airline.
We hope that people with transportation vulnerabilities will be able to use airports and airlines more conveniently, and that they will always have safe and comfortable travel.