KOTI - Korea Transport institute

1. Introduction
2. The Current State of Urban Railway Operations and the Concept of User Service
2.1 The Current State and Characteristics of Urban Railway Operations
2.2 The Concept of Urban Railway Service from the Perspective of the User and the Categorization of Relevant Services
2.3 Analysis and Implications of Urban Railway Services Abroad
3. Survey and Analysis of Urban Railway User Services
3.1 Literature Review on Analysis Methodology for Urban Railway User Services
3.2 Survey on the Satisfaction of Urban Railway Customers and Providers
3.3 Methods for the Analysis of Urban Railway Services from the Perspective of the User
4. Analysis of the Characteristics of Urban Railway Users
4.1 Analysis for the Current State of Urban Railway Services based on Survey Results
4.2 Diagnosis and Policy Implications of the Services from the Perspective of the User
5. Key Improvements for Urban Railway Services from the Perspective of the User
5.1 Improvement 1: Congestion in Urban Railways
5.2 Improvement 2: Facilities for Mobility Disadvantaged Persons
5.3 Improvement 3: Fare Adequacy
6. Policy Suggestions to Improve Urban Railway Services
6.1 Updates on the Legislations Associated with the Three Key Improvements to Urban Railway Services
6.2 Updates on the Evaluation Scheme of Urban Railway Services
7. Conclusions and Policy Suggestions